B2C general terms and conditions of sale – Racing Valley
Version 3 October 2026 – v. 1.2
These General Terms of Sale govern purchases made through the site www.racingvalley.com after their publication.
1. Identity of the Seller
The site www.racingvalley.com, hereinafter also the “Site”, is operated by:
Websy S.r.l.
Trade name: Racing Valley
Tax code (Codice Fiscale): 03068420342
VAT number (Partita IVA): 03068420342
EU VAT number: IT03068420342
REA (Economic Administrative Index): PR – 354195
Parma Companies Register
Registered office: Via Marconi 5, 43022 Monticelli Terme (PR), Italy
Logistics site: Via Marconi 5, 43022 Monticelli Terme (PR), Italy
Returns address: Via Marconi 5, 43022 Monticelli Terme (PR), Italy
PEC (certified e-mail): websy@pec.it
Telephone and WhatsApp Business: +39 351 4777311
E-mail for general enquiries and automatic communications relating to orders: info@racingvalley.com
Official e-mail for after-sales support, orders already placed, returns, withdrawal, guarantee, defective products, refunds and complaints: support@racingvalley.com
“Racing Valley” is the trade name used by Websy S.r.l.
The legal entity acting as seller and party to the sales contract is exclusively Websy S.r.l.
2. Definitions
For the purposes of these Terms:
“Racing Valley”, “Seller”, “we” or equivalent expressions mean Websy S.r.l.
“Customer” means the natural person who places the order.
“Consumer” means the natural person acting for purposes outside their trade, business, craft or profession.
“Product” means any tangible good offered for sale on the Site.
“Order” means the purchase proposal sent by the Customer through the Site.
“Order Acceptance” means the communication by which Racing Valley accepts the Customer's proposal and brings about the conclusion of the contract.
“Business days” means the days from Monday to Friday, excluding Italian national public holidays and any company closure days communicated in advance on the Site.
3. B2C sales only
The Site is currently intended for sales to Consumers.
These Terms do not govern sales made in the course of professional or business activities.
Racing Valley may refuse, before Acceptance, orders that appear to have been placed for predominantly professional or commercial purposes.
The Customer declares:
- to be at least 18 years old;
- to have the necessary legal capacity;
- to be purchasing as a Consumer;
- to provide complete and truthful information.
4. Territorial scope
Racing Valley accepts orders to the countries and territories for which:
- the sale is legally permitted;
- export is permitted;
- import is permitted;
- an adequate transport service is available;
- the specific Product can be legally supplied to the destination.
The availability of a country in the checkout selector does not imply that every Product in the catalogue is necessarily saleable to that destination.
Racing Valley may apply restrictions:
- by country;
- state;
- province;
- territory;
- type of Product;
- specific reference;
- vehicle;
- application;
- environmental legislation;
- emissions legislation;
- safety;
- international sanctions;
- export controls.
5. Mandatory rights of the Consumer
Nothing in these Terms removes or limits rights of the Consumer that cannot be validly excluded under the applicable law.
For Consumers resident outside Italy, the choice of Italian law made in these Terms does not result in the loss of the mandatory protections that may be granted by the law applicable to the specific sale under the rules of private international law.
6. Product information
Before purchasing, the Customer must read the information contained in the Product page.
Where relevant, the following may constitute material characteristics:
- manufacturer;
- brand;
- name;
- reference;
- EAN;
- material;
- colour;
- dimensions;
- package contents;
- compatibility;
- vehicle make and model;
- version;
- year;
- technical characteristics;
- homologation;
- any Racing designation;
- presence or need for a catalytic converter;
- presence or need for the dB-killer;
- certifications;
- instructions;
- safety information;
- availability;
- delivery times;
- price.
Images are for illustrative purposes and must be interpreted together with the description.
Components, motorcycles, accessories or other items shown in the images but not stated as included are not part of the supply.
Purely perceptual colour differences arising from displays, monitors or photography do not automatically constitute a lack of conformity.
7. GPSR and Product safety
For Products subject to EU Regulation 2023/988 and the related applicable legislation, Racing Valley makes available in the online offer, where required:
- name or business name of the manufacturer;
- postal address of the manufacturer;
- electronic address of the manufacturer;
- Product identification;
- image;
- type;
- code or other identifier;
- warnings;
- safety information.
When the manufacturer is not established in the European Union, the information relating to the responsible economic operator in the Union is also provided when required by the legislation.
Racing Valley does not intend to place or keep on the market Products that have been found to be dangerous or non-compliant under conditions that prohibit their sale.
8. Recalls and safety issues
When Racing Valley is informed of the existence of a safety issue concerning a Product already sold, it may contact the affected Customers directly using the data available in relation to the order.
The Customer must follow the instructions contained in recall or safety communications.
When required by the legislation, Racing Valley makes available the remedies provided for in the event of a recall, at no cost to the Consumer.
9. Compatibility with the motorcycle
Many Racing Valley Products are compatible only with specific:
- makes;
- models;
- versions;
- engine capacities;
- years;
- markets;
- configurations.
The Customer is responsible for the accuracy of the information relating to their motorcycle.
When requesting a compatibility check, the Customer must correctly provide the data requested by Racing Valley.
A compatibility expressly stated in the Product page or expressly confirmed by Racing Valley on the basis of complete and correct data constitutes a material characteristic of the Product.
If Racing Valley expressly confirms compatibility and the Product turns out to be incompatible even though the data provided by the Customer were correct and complete, the remedies provided for by law remain applicable.
Racing Valley is not, however, liable for incompatibility causally determined by:
- incorrect data;
- incomplete data;
- wrong version;
- wrong year;
- modified vehicle;
- undisclosed aftermarket components;
- configuration different from that declared.
10. Sizes and clothing
For clothing, helmets and protective gear, the Customer must select the size on the basis of the information and size charts available.
When Racing Valley delivers exactly the size ordered but it does not suit the physical characteristics of the Customer, this circumstance does not automatically constitute a lack of conformity.
The right of withdrawal may in any case be exercised in the cases and within the time limits provided for by these Terms and by law.
If, on the other hand, the size received is different from that ordered or information provided by Racing Valley turns out to be objectively inaccurate, the Customer's rights remain applicable.
11. Technical compatibility and road legality
The technical compatibility of a Product with a motorcycle does not automatically imply that its installation or use is legally permitted on the road.
Homologation and compatibility are distinct concepts.
The Customer must also check:
- road requirements;
- emissions;
- noise;
- roadworthiness inspection;
- registration;
- local legislation;
- any restrictions relating to track or competition use.
When Racing Valley expressly declares the homologation of a Product for a specific application, that declaration remains binding within the limits indicated.
12. Racing Products
Products marked as:
- Racing;
- Race Use Only;
- Track Use Only;
- Competition Use;
- Not Homologated;
- Non omologato (not homologated);
- No-Cat;
- Decat;
- or by equivalent wording,
are intended exclusively for the uses permitted by the applicable legislation.
When the sale is legally permitted but road use is not, the Customer acknowledges that the Product must be used exclusively within the legally permitted contexts.
To the extent permitted by law, Racing Valley is not liable for consequences arising from illegal use by the Customer after a legally permitted sale, including:
- penalties;
- problems at roadworthiness inspection;
- seizure;
- loss of homologation;
- noise-related violations;
- emissions-related violations.
This clause does not make lawful a sale that the law directly prohibits to Racing Valley.
13. United States – Emissions and Clean Air Act
Racing Valley does not accept orders destined for the United States concerning Products whose sale, offer or supply by the Seller is prohibited by the Clean Air Act or by other applicable federal legislation.
Racing Valley may therefore prevent the sale of Products designed or usable to:
- bypass;
- remove;
- deactivate;
- render ineffective;
- illegally alter
emission control devices or systems installed on vehicles subject to the legislation.
The indication:
- Racing;
- Track Use Only;
- Competition Only;
- Off-Road Use Only;
or a declaration by the Customer regarding the future use of the Product do not oblige Racing Valley to make a sale prohibited by the applicable legislation.
14. California – CARB
For orders destined for California, the rules of the California Air Resources Board and the applicable local provisions also apply.
When an aftermarket component modifies or affects an emissions-related system and requires a CARB exemption, Racing Valley may sell it in California only when:
- a valid applicable CARB Executive Order exists; and
- the specific application, model and year of the vehicle fall within the Executive Order; or
- another legal basis exists that makes the sale legally permitted.
The existence of an Executive Order does not automatically mean that a Product is authorised for every motorcycle or year.
When the necessary exemption is absent or does not cover the specific application, Racing Valley does not accept the sale.
15. Exhausts in California
Exhausts must not be automatically classified as prohibited or authorised solely on the basis of their commercial name.
Racing Valley distinguishes, where possible, between:
- non-emissions-related components;
- functionally equivalent replacement parts;
- exhausts applicable to non-catalysed motorcycles that keep the required emissions systems operational;
- emission-related components with an Executive Order;
- non-exempted emission-related components;
- products that remove or render ineffective an emissions device.
Orders falling within the latter categories for which the sale is prohibited are blocked or refused.
16. Customer declarations and territorial restrictions
The Customer must not:
- provide a false address;
- declare a different vehicle;
- use false information;
- intentionally use a forwarding address in order to circumvent a sales restriction;
- ask Racing Valley to make a prohibited sale.
No declaration such as:
- “track only”;
- “I take responsibility”;
- “it will not be used on the road”;
obliges Racing Valley to make a prohibited sale.
If intentionally misleading conduct by the Customer directly causes costs or damage to Racing Valley, any rights granted by law remain reserved.
17. California Proposition 65
When a specific warning under Proposition 65 is applicable to a Product destined for California, or Racing Valley receives from the manufacturer, importer or distributor the information necessary to provide such a warning, Racing Valley may display it in the Product page, during the purchase process and/or on the Product or its packaging as required by the legislation.
The warning must be made available before the purchase is completed when the applicable legislation so requires.
The display of the warning does not constitute a waiver by the Consumer of their rights.
18. Verification of international legality
The presence of a Product in the catalogue or the technical possibility of adding it to the basket does not constitute a guarantee that it can be legally sold in every country of the world.
Racing Valley may verify:
- country;
- state;
- province;
- territory;
- product;
- vehicle;
- certification;
- Executive Order;
- homologation;
- emissions rules;
- safety;
- sanctions;
- customs restrictions;
- export controls.
If the legality of the sale cannot be reasonably verified, Racing Valley may refuse the order before Acceptance.
19. Availability – Racing Valley warehouse
When the Product is shown as available in the Racing Valley warehouse, it is physically available at the Racing Valley logistics site.
Handover to the carrier takes place within a maximum of:
5 Business days from Order Acceptance and from availability of the payment.
20. Availability – At the supplier
When the Product is shown as available at the supplier, the item is not necessarily physically present at Racing Valley.
Racing Valley procures it after the order.
Handover to the carrier normally takes place within a maximum of:
7 Business days from Order Acceptance.
Where the Product page indicates, before the order, a different estimated delivery time, the time limit shown on the page applies. In any case, that time limit does not exceed:
90 calendar days from Order Acceptance.
Any subsequent unavailability is handled in accordance with the following provisions.
21. Products on order
For Products marked as “on order”, the agreed delivery time is normally between:
30 and 90 calendar days from Order Acceptance.
The ordinary maximum agreed time limit is therefore:
90 calendar days.
The fact that Racing Valley purchases the Product from its supplier after the Customer's order does not make the good “personalised”.
22. Preorder
For Products sold in preorder, unless a different specific date is clearly communicated before the order, the agreed window is:
30–60 calendar days from Order Acceptance.
A longer time limit may become binding only when it is clearly communicated and accepted by the Customer.
23. Different time limits communicated by the supplier
If the supplier communicates a time limit different from the standard statuses, the new time limit is submitted to the Customer before Acceptance or, if the contract has already been concluded, in accordance with the procedure relating to delay.
24. Presentation of the Products and purchase proposal
The publication of the Products constitutes an invitation to make a purchase proposal.
The Customer's order constitutes the contractual proposal.
The contract is not concluded automatically upon the mere submission of the order.
25. Checkout
Before submitting the order, the Customer must be able to clearly view:
- Products;
- quantities;
- essential characteristics;
- price;
- taxes applied;
- shipping costs;
- other known costs;
- availability;
- delivery terms;
- payment method;
- information on withdrawal;
- any restrictions.
The Customer must be able to correct any errors before submission.
26. Order with obligation to pay
The final checkout button must indicate unambiguously that submission entails an obligation to pay.
The wording used must be:
“Order with obligation to pay”
or other legally equivalent and unambiguous wording permitted by the legislation.
27. Receipt of the order
After submission, Racing Valley automatically sends a communication of:
“Order received”
to the e-mail address provided by the Customer.
The communication is normally sent from: info@racingvalley.com
This communication:
- confirms that the system has received the order;
- summarises the proposal;
- does not constitute Acceptance;
- does not by itself bring about the conclusion of the contract.
28. Verification of the order
Before accepting, Racing Valley may verify:
- availability;
- price;
- payment;
- address;
- compatibility;
- territorial restrictions;
- fraud risk;
- legality of the sale;
- safety;
- clerical errors;
- customs restrictions;
- emissions regulations.
29. Acceptance and conclusion of the contract
Racing Valley communicates the Acceptance or refusal of the order within:
5 Business days
except as provided for bank transfer.
The contract is concluded exclusively when Racing Valley sends the Customer the communication of:
“Order accepted” / “Order Acceptance”.
The communication is normally sent from: info@racingvalley.com
The Acceptance contains or makes available at least:
- order number;
- items accepted;
- price;
- costs;
- payment method;
- address;
- availability status;
- delivery time limit.
30. Durable medium
The version of the General Terms applicable to the order is provided or made available to the Customer on a durable medium allowing:
- storage;
- future access;
- unaltered reproduction.
Racing Valley maintains the association between each order and the version of the Terms accepted.
31. Immediate payment and Acceptance
Payment systems may charge or capture the amount at the time the order is submitted.
The charge does not amount to Acceptance.
The advance collection is functional to the processing of the proposal.
If Racing Valley does not accept the order, the amount is refunded.
32. Payment methods
Depending on the destination and technical availability, Racing Valley may accept:
- Visa;
- Mastercard;
- Maestro;
- American Express;
- PayPal;
- Apple Pay;
- Google Pay;
- Klarna;
- Scalapay;
- bank transfer.
The checkout shows the methods actually usable for that specific order.
33. Klarna and Scalapay
When Klarna or Scalapay is used, the terms of the relevant provider may also apply.
That relationship does not remove the Customer's rights towards Racing Valley.
In the event of a refund, Racing Valley communicates the transaction to the system used and the handling of subsequent instalments also depends on the provider's procedures.
34. Bank transfer
Payment by bank transfer is deemed made at the time the funds are actually credited.
The final verification of the order may be completed after the funds are credited.
If the bank transfer is not received within 5 Business days, Racing Valley may consider the proposal lapsed.
Any payments received subsequently are returned unless otherwise agreed.
35. Non-Acceptance
Racing Valley may refuse the order, among other cases, when:
- Product unavailable;
- Product discontinued;
- obvious error;
- anomalous payment;
- fraud risk;
- prohibited sale;
- prohibited export;
- prohibited import;
- geographical restriction;
- essential data missing;
- inability to verify legality;
- inability to procure.
In the event of non-Acceptance, Racing Valley communicates the decision and issues the refund instruction without undue delay and in any case within 5 Business days.
The subsequent posting times depend on the payment system and on the Customer's bank.
36. Anti-fraud checks
In the presence of concrete anomalies, Racing Valley may request additional information reasonably necessary to verify the transaction.
Any documentation requested must be proportionate to the risk.
Racing Valley may refuse orders that cannot be reasonably verified.
37. Prices
The contractual price is the one stated in the Order Acceptance.
Before the order, the following are shown:
- price;
- taxes that Racing Valley must collect;
- shipping;
- other known costs.
For exports outside the EU, Italian VAT is excluded when the tax conditions provided for by the legislation are met.
38. Discounts and promotions
Price reductions must comply with the applicable rules relating to the prior price.
When an offer is subject to conditions:
- minimum quantity;
- promotional code;
- period;
- specific Products;
such conditions are communicated.
In the event of withdrawal, the refund relating to the individual Product corresponds to the amount actually paid for that Product after the application of discounts.
39. Obvious pricing errors
A technical or clerical error may result in the display of an obviously incorrect price.
Before Acceptance, Racing Valley may refuse the order and refund the amount in full.
After Acceptance, Racing Valley may not unilaterally change the price, without prejudice to the remedies granted by law in the presence of a legally relevant error.
40. Shipping and delivery
“Shipping” means handover to the carrier.
“Delivery” means the moment at which the Customer or a designated third party acquires physical possession of the good.
The two terms are not equivalent.
41. Delivery time limit Italy / EU / EEA
For Products in stock or available at the supplier, unless a different time limit is specifically agreed, Racing Valley delivers without undue delay and in any case within 30 days from the conclusion of the contract. The delivery time shown on the Product page before the order is deemed specifically agreed, up to a maximum of 90 calendar days.
For “on order” and preorder Products, the Customer expressly agrees to a different time limit:
on order: 30–90 days; preorder: 30–60 days.
42. Supplier delay
A normal supplier delay is not automatically classified as force majeure.
When Racing Valley is informed that the agreed time limit cannot be met, it informs the Customer without undue delay.
The communication may state:
- cause;
- new date;
- new window;
- any alternative available.
For EU Consumers, the remedies provided for by the legislation for failure to meet the delivery time limit remain applicable, including the possibility of granting the Seller an appropriate additional period when required by law.
When delivery by the agreed date is essential or Racing Valley definitively refuses to deliver, the rights of immediate termination provided for by law remain applicable.
43. Supervening impossibility
If, after the conclusion of the contract, the manufacturer or supplier communicates:
- discontinued production;
- definitive unavailability;
- inability to procure;
- sales ban;
- a recall preventing supply;
Racing Valley communicates the situation and returns the sums relating to the Product that cannot be supplied.
Racing Valley does not unilaterally replace the Product with another model without the Customer's consent.
44. United States – Shipping delays
For orders subject to the FTC Mail, Internet, or Telephone Order Merchandise Rule, Racing Valley maintains a reasonable basis for the shipping time limit communicated.
If it cannot ship within the promised time limit, Racing Valley handles the delay communication in accordance with the applicable FTC legislation.
When necessary:
- it communicates the new date;
- it allows the Customer to accept the delay;
- it allows cancellation;
- it refunds the goods not shipped.
When the legislation requires express consent, silence is not treated as consent beyond the limits permitted by the FTC Rule.
45. Orders with multiple Products
Racing Valley normally makes a single shipment when all the Products in the order are available.
The overall time limit may therefore depend on the item with the longest availability time, provided that this circumstance is made known.
Racing Valley may, at its discretion, make partial shipments.
If Racing Valley independently decides to split a B2C order, the Customer does not bear any additional shipping costs beyond those initially agreed.
46. Shipping costs
The costs applied by Racing Valley are shown before the order is submitted.
No Racing Valley shipping costs not previously communicated are added subsequently, except for a change expressly requested and accepted by the Customer.
47. Address
The Customer must provide an address that is:
- complete;
- correct;
- accessible to the carrier.
The Customer must check the name, street number, postcode, city, country and telephone number.
Changes requested after shipping cannot be guaranteed.
48. Forwarding company
If the Customer voluntarily indicates as the destination a freight forwarding service or another intermediary chosen independently, delivery to the party indicated constitutes delivery to the third party designated by the Customer.
Racing Valley is not liable for the subsequent transport arranged independently by the Customer or by the forwarding provider, except for mandatory liability relating to an originally existing defect.
49. Risk during transport
For B2C sales, the risk of loss or damage remains with Racing Valley until the Customer or the third party designated by the Customer, other than the carrier, acquires physical possession of the good.
The mere handover to the courier chosen or proposed by Racing Valley does not transfer the risk to the Consumer.
If the Customer independently appoints a carrier not proposed by Racing Valley, the rules provided for by law on the transfer of risk apply.
50. Inspection on delivery
The Customer is invited to check:
- integrity;
- number of packages;
- openings;
- crushing;
- obvious damage.
In the presence of anomalies, it is advisable to accept with a specific reservation.
The Customer is invited to photograph the package and contact: support@racingvalley.com
Failure to make a reservation does not automatically remove the mandatory rights of the Consumer.
51. Taxes and customs outside the EU
For shipments outside the EU, when the legislation does not require Racing Valley to collect the amounts directly, the Customer is responsible for any:
- duties;
- import VAT;
- GST;
- local taxes;
- brokerage fee;
- customs costs;
- other import charges.
The exclusion of Italian VAT does not mean that the order is necessarily exempt from taxes in the destination country.
52. Taxes that must be collected by Racing Valley
When the legislation of the destination requires Racing Valley to:
- register;
- collect a tax;
- apply VAT;
- GST;
- sales tax;
- another tax;
Racing Valley applies the relevant regime.
These Terms do not transfer to the Customer tax obligations that the law assigns directly to the Seller.
53. United Kingdom
For B2C shipments to Great Britain of goods located outside the United Kingdom at the time of sale: for shipments with a total intrinsic value of £135 or less, when applicable Racing Valley must collect and account for UK VAT at the point of sale in accordance with HMRC rules.
For shipments with a value above £135, the ordinary import VAT and customs rules normally apply.
For Northern Ireland, the specific tax rules provided for the relevant transaction are applied.
54. Non-payment of duties
If the Customer refuses without justified reason:
- payment of duties;
- import VAT;
- customs formalities;
- receipt;
and the package returns to Racing Valley, the refund is handled after the return.
To the extent permitted by law, only costs may be deducted that are:
- actually incurred;
- documentable;
- directly caused by the refusal attributable to the Customer;
- not mandatorily borne by the Seller.
55. Customs declarations
Racing Valley does not accept requests to:
- declare a false value;
- declare the order as a gift when it is not;
- use a false description;
- alter customs documentation;
- circumvent taxes or duties.
56. International sanctions
Racing Valley does not make sales that violate international sanctions, restrictive measures or applicable controls.
The Company may suspend the verification of an order when checks need to be carried out.
In the presence of a prohibition, the order is refused or cancelled and the sums refunded to the extent permitted by the applicable legislation.
57. Cancellation before Acceptance
Before Acceptance, the Customer may request the withdrawal of their proposal by contacting: support@racingvalley.com
If the Acceptance has not yet been sent, Racing Valley proceeds with the cancellation.
58. Cancellation after Acceptance
After the conclusion of the contract, the Consumer retains the right of withdrawal.
Withdrawal may also be communicated before delivery.
59. Right of withdrawal – 14 days
The Consumer has the right to withdraw without giving any reason within:
14 calendar days.
For a single good, the period runs from the day on which the Customer or a designated third party, other than the carrier, acquires possession.
For multiple goods delivered separately, it runs from receipt of the last good.
For goods consisting of lots, it runs from the last lot.
60. Withdrawal for Customers outside the EU
Racing Valley contractually grants the 14-day right of change of mind also to Consumers outside the EU to whom a sale is made directly through Racing Valley, except for:
- the exceptions provided for by these Terms;
- incompatible local rules;
- any more favourable rights granted by mandatory local legislation.
61. Online withdrawal function
For purchases concluded through an online interface, Racing Valley makes available a digital function named:
“Withdraw from the contract here”
or equivalent, equally unambiguous wording.
The function must be:
- easily legible;
- clearly visible;
- easily accessible;
- continuously available throughout the withdrawal period.
62. Withdrawal function data
The function allows the Customer to easily communicate or confirm:
- name;
- order identification information;
- electronic means on which to receive the confirmation.
Once the request has been completed, there must be a function:
“Confirm withdrawal”
or equivalent wording.
63. Confirmation of withdrawal
After confirmation, Racing Valley sends without undue delay a receipt on a durable medium containing:
- content of the declaration;
- date;
- time of transmission.
64. Withdrawal by e-mail
The Customer may also exercise withdrawal by means of an unambiguous declaration sent to: support@racingvalley.com
Use of the standard form is not mandatory.
65. Withdrawal via WhatsApp
An unambiguous declaration sent by the Customer to the official WhatsApp Business channel:
+39 351 4777311
may be used to communicate the intention to withdraw when it allows the Customer, the order and the intention to withdraw to be identified.
In that case, Racing Valley confirms receipt by e-mail or another durable medium.
The presence of the WhatsApp channel does not replace the digital function provided for by article 54-bis of the Consumer Code (Codice del Consumo).
66. Return
After withdrawal, the Customer must return the goods within:
14 days from the communication of withdrawal.
Address:
Websy S.r.l. – Racing Valley
Via Marconi 5
43022 Monticelli Terme (PR)
Italy
The Customer is invited to indicate the order number.
67. Return authorisation
Racing Valley may provide a return number or document to facilitate handling.
The absence of such a code does not remove the legal right of withdrawal when it has been validly exercised.
68. Cost of the return for change of mind
In the event of a simple change of mind:
the direct costs of returning the goods are borne by the Customer.
Racing Valley does not apply withdrawal penalties.
69. Wrong, damaged or non-conforming Product
When the return is due to:
- a Racing Valley error;
- a different Product;
- transport damage;
- lack of conformity;
the costs necessary to handle the non-conformity are borne by Racing Valley in accordance with the applicable legislation.
The Customer must contact: support@racingvalley.com
70. Refund on withdrawal
Racing Valley refunds:
- the price actually paid;
- the initial delivery costs corresponding to the least expensive standard method offered.
Any supplement voluntarily paid for a more expensive delivery method is not refunded.
71. Refund time limit
The refund is arranged without undue delay and in any case within:
14 days from the communication of withdrawal.
Racing Valley may withhold the refund until:
- it receives the good; or
- the Customer proves to have sent it back;
whichever event occurs first.
72. Refund method
The refund is made using the same payment method as the purchase, unless otherwise agreed in a way that does not result in costs for the Customer.
73. Opening the package
Opening the package does not automatically result in the loss of the right of withdrawal.
The Customer may handle the Product as far as necessary to check its:
- nature;
- characteristics;
- functioning.
74. Diminished value
The Customer is liable for the diminished value resulting from handling beyond what is necessary for normal inspection.
In the motorcycle sector, depending on the circumstances, the following may be relevant:
- fitting that leaves marks;
- scratches;
- deformations;
- tightening marks;
- exhaust gas residues;
- blackening;
- traces of combustion;
- road use;
- track use;
- cutting;
- drilling;
- welding;
- alteration;
- missing components;
- missing accessories;
- significant damage to the packaging.
The reduction of the refund must correspond to the diminished value that has actually occurred.
75. Fitted exhausts
The mere fact of having opened the package of an exhaust does not remove the right of withdrawal.
Fitting or use that results in permanent marks, combustion residues or other commercial diminution may instead result in a proportionate reduction of the refund.
This provision does not apply so as to remove the remedies relating to a genuinely non-conforming Product.
76. Exceptions to withdrawal
The right does not apply in the cases exhaustively provided for by the applicable legislation, including, where relevant:
- goods made to the Consumer's individual specifications;
- clearly personalised goods;
- goods liable to deteriorate rapidly;
- sealed goods which are not suitable for return for hygiene or health reasons and have been opened;
- goods inseparably mixed with other items after delivery;
- further cases provided for by law.
Mere procurement from a supplier after the order does not constitute personalisation.
77. Legal guarantee – Italian Consumer
Racing Valley is liable for any lack of conformity existing at the time of delivery that becomes apparent within:
2 years from delivery.
The action relating to defects not fraudulently concealed by the Seller is time-barred under Italian legislation within:
26 months from delivery.
78. No two-month notification period
For sales subject to the current Italian rules, the previous obligation to report the defect within two months of its discovery does not apply.
79. Presumption of defect
Unless proven otherwise, a defect that becomes apparent within one year from delivery is presumed to have existed at the time of delivery, unless incompatible with the nature of the good or of the defect.
80. Party responsible for the guarantee
The Consumer may contact Racing Valley directly.
Racing Valley may not oblige the Customer to contact the manufacturer exclusively.
81. Conformity
The Product must, where relevant:
- match the description;
- have the agreed qualities;
- comply with the quantity;
- comply with the model;
- have the declared compatibility;
- be fit for normal use;
- be fit for the specific use expressly accepted by the Seller;
- have the quality and safety reasonably expected.
82. Primary remedies
In the event of non-conformity, the Consumer may request, within the limits provided for by law:
- repair; or
- replacement.
The remedy may be excluded when impossible or disproportionate according to the criteria provided for by the legislation.
83. Manner of restoring conformity
Repair and replacement are carried out:
- free of charge for the Consumer;
- within a reasonable time;
- without significant inconvenience.
84. Price reduction and termination
The Consumer may obtain, when the legal conditions are met:
- proportionate price reduction; or
- termination of the contract.
This may occur, among other cases, when:
- conformity has not been restored;
- the Seller has refused, legitimately or illegitimately, to restore conformity;
- the defect persists;
- the defect is sufficiently serious;
- it is evident that conformity will not be restored within a reasonable time.
85. Installed Products
When a Product has been installed in accordance with its nature and purpose before the defect emerges, any mandatory obligations of the Seller relating to removal, reinstallation or the related costs within the conformity remedy remain applicable.
86. Incorrect installation
A problem causally determined exclusively by the following does not constitute a defect attributable to Racing Valley:
- installation contrary to the instructions;
- incorrect tightening;
- cutting;
- welding;
- modification;
- alteration;
- use on an incompatible motorcycle;
- incorrect data provided by the Customer;
- omitted maintenance;
- improper use;
- accident;
- normal wear and tear.
The exclusion operates exclusively when a causal link exists between the conduct and the problem.
87. Incorrect instructions
If the incorrect installation results from incomplete or incorrect instructions which by law fall within the liability relating to the conformity of the Product, the Consumer's rights remain applicable.
88. Professional installation
For technical Products, Racing Valley may recommend installation by qualified personnel.
When the manufacturer's instructions require specific skills or equipment, the Customer is invited to comply with those indications.
89. Manufacturer's guarantee
Any commercial guarantee from the manufacturer is in addition to the legal guarantee.
It does not replace it.
The terms of the commercial guarantee are determined by the relevant guarantor.
90. Goods with digital elements
When a Product incorporates digital elements necessary for its functioning, the mandatory obligations relating to the following also apply:
- digital content;
- digital services;
- updates;
- security updates;
when provided for by the applicable legislation.
91. Force majeure
The following are considered events potentially attributable to force majeure, when unforeseeable, unavoidable and beyond the reasonable control of Racing Valley:
- natural disasters;
- war;
- embargo;
- measures by the authorities;
- health emergencies;
- extraordinary border closures;
- widespread logistics disruptions;
- external general strikes;
- widespread blackouts;
- serious unavailability of infrastructure.
A normal commercial delay by the supplier is not automatically classified as force majeure.
92. Liability
No provision excludes liability that the law prohibits from being excluded.
In particular, the following remain unaffected:
- liability for wilful misconduct;
- mandatory liability for gross negligence;
- liability for death or personal injury when mandatory;
- liability for defective products;
- legal guarantee;
- Product safety;
- mandatory rights of the Consumer.
93. Illegal use after the sale
When the sale of the Product is legally permitted and Racing Valley has correctly provided the mandatory information, Racing Valley is not liable, to the extent permitted by law, for the consequences causally arising from subsequent use by the Customer that is voluntarily contrary to the legislation.
94. Automatic communications
Automatic communications generated by Racing Valley systems are normally sent from: info@racingvalley.com
They may include:
- Order received;
- Order Acceptance;
- payment;
- status update;
- preparation;
- shipping;
- tracking;
- cancellation;
- refund;
- other transactional notifications.
95. After-sales support
For communications initiated by the Customer concerning:
- order;
- payment;
- shipping;
- change;
- return;
- withdrawal;
- guarantee;
- defect;
- refund;
- complaint;
the official channel is: support@racingvalley.com
The Customer is invited to always indicate the order number.
96. General enquiries
For general, commercial and pre-sales enquiries, the following may be used: info@racingvalley.com
97. WhatsApp Business
Racing Valley makes available the official WhatsApp Business channel:
+39 351 4777311
The channel may be used for:
- pre-sales support;
- compatibility;
- product information;
- after-sales support;
- order updates;
- photographs;
- documentation;
- information necessary for handling the case.
98. Transactional communications via WhatsApp
When the Customer voluntarily communicates with Racing Valley via WhatsApp or has provided their number in the context of the order, Racing Valley may use that channel for individual communications strictly relevant to the handling of the order and of support, within the limits permitted by data protection and electronic communications legislation.
99. Marketing via WhatsApp
Providing the telephone number for the performance of the order does not automatically constitute consent to receive promotional communications.
Any marketing is handled in accordance with the legal bases and consents required by the applicable legislation.
100. Important contractual communications via WhatsApp
When a material change to the contract, such as a new delivery time limit, is agreed via WhatsApp, Racing Valley may also send a summary confirmation by e-mail.
When the law requires a durable medium, Racing Valley uses a means suitable to satisfy that requirement.
101. Privacy
The processing of personal data is governed by the Privacy Policy published on the Site.
These Terms do not replace the Privacy Policy.
Data may be communicated to the parties necessary for the performance of the order, such as:
- couriers;
- payment providers;
- logistics;
- suppliers;
- consultants;
- authorities;
- parties necessary for tax obligations;
within the limits permitted by the legislation.
102. United Kingdom – Consumer rights
For Consumers in the United Kingdom, the mandatory rights provided for by the applicable British legislation remain unaffected.
In particular, when applicable, goods must be:
- of satisfactory quality;
- fit for purpose;
- as described.
Any rights provided for by the Consumer Rights Act 2015 also remain unaffected, including the short-term right to reject in the cases and within the time limits established by the legislation.
103. Australia
When Racing Valley sells directly to an Australian Consumer, nothing in these Terms excludes or limits the mandatory consumer guarantees provided for by the Australian Consumer Law.
The related remedies remain intact.
104. United States
In addition to the specific rules relating to shipping and emissions, the mandatory protections provided for by the following remain unaffected:
- federal legislation;
- the legislation of the State applicable to the specific transaction.
105. Other countries outside the EU
For other countries, these Terms apply within the limits permitted by the relevant mandatory rules.
When local legislation grants the Consumer more favourable mandatory rights, those rights remain unaffected.
106. Complaints
Complaints must be sent to: support@racingvalley.com
It is recommended to indicate:
- order number;
- description;
- any documentation;
- any photographs.
107. ADR
Racing Valley seeks as a priority to resolve Customer complaints directly.
When, for the specific dispute, Racing Valley is required by law or has undertaken to participate in an ADR procedure, the relevant information is provided to the Consumer.
The alternative dispute resolution procedures provided for by the applicable legislation remain unaffected.
108. European ODR platform
The former European ODR platform is not indicated as an active dispute resolution tool, having been discontinued in accordance with the applicable European legislation.
109. Intellectual property
Trademarks, texts, photographs, content, graphic elements and software belong to their respective owners.
The purchase of a Product does not transfer any intellectual property right relating to the content of the Site.
110. Site availability
Racing Valley may temporarily suspend or modify Site functions for:
- maintenance;
- security;
- updates;
- regulatory obligations.
Such interventions do not unilaterally modify contracts already concluded.
111. Amendment of the Terms
Racing Valley may update these Terms for future orders.
Each order is governed by the version in force and made available to the Customer at the time the order is placed.
Subsequent amendments do not operate retroactively.
112. Partial invalidity
The invalidity or ineffectiveness of any provision does not automatically result in the invalidity of the entire contract.
The inapplicable provision is disapplied to the extent necessary, the other clauses remaining in force.
113. Applicable law
The contract is governed by Italian law.
For the international Consumer, this choice does not result in the loss of the mandatory protections granted by the law that would be applicable in the absence of the choice, when provided for by the rules of private international law.
114. Court – Italian Consumer
When the Italian legislation on the Consumer's court applies, the court of the place of residence or domicile of the Consumer has jurisdiction.
115. Court – International Consumer
For Consumers resident in other jurisdictions, the mandatory rules on jurisdiction remain unaffected.
Only when no mandatory rule grants a different court, jurisdiction lies with the:
Court of Parma, Italy.
116. Language
The original version of these Terms is drafted in Italian.
Racing Valley may make translations available.
Translations must be interpreted consistently.
The Italian version may be used as an interpretative reference in the event of purely linguistic discrepancies, without prejudice to:
- the mandatory rights of the Consumer;
- the information expressly provided in the language used during the purchase.
117. Contacts
Orders already placed, returns, withdrawal, guarantee and complaints
General information and pre-sales
Automatic notifications
normally sent from: info@racingvalley.com
WhatsApp Business / telephone
+39 351 4777311
PEC (certified e-mail)
Returns
Websy S.r.l. – Racing Valley
Via Marconi 5
43022 Monticelli Terme (PR)
Italy